A quick break from marriage talk and my parents....
There's always got to be some sort of pecking order in life. In basic training eight years ago, I had to learn my chain of command and all of the rules associated with greeting soldiers of higher rank. I spent hours in the classroom learning how to stand at ease when talking sergeants, addressing officers as sir/mam unless they're a captain (or is it sergeant major?), how to salute (only outside, never indoors, never in the courtyard of the pentagon), and how to enter a room for a board (center yourself on the highest rank then salute, ignore the "don't salute inside" rule). The list of rules goes on. Looking back on my military career that is now approaching the 8 year mark, I remember countless times when I would intentionally take the long way around a building or make sure to carry lots of equipment so that I could avoid areas of high "officer" concentration. It was always confusing to me how to handle situations like these and in basic, I also learned that if you handled it the wrong way, they would start yelling at you and you would have to do lots of push-ups. So yeah...to this day I avoid officers, which can be a difficult task for a band member. Believe it or not we actually play some pretty prestigious and high profile gigs.
Today I worked a 12 hour shift at Starbucks setting up the new store. It's apparently going to be the flagship (and biggest) store for the state of Colorado pulling in around $75,000 dollars a week for the company so I guess it's a pretty big deal. It was funny to watch everything unfold. Early this morning our district manager came in and everyone got really stressed because the old store looked like a mess and we were still serving coffee. Then we closed up shop and moved to set up the new store and rumors of the regional manager began to circulate. Some people called him "Mr. Jones" while others just called him by his position. "Region is coming soon. Get busy. Make yourself useful. Wipe down that display case." When he finally came he fit the perfect model of corporate management. Overly enthusiastic and trying way to hard to make us lowly baristas think that he actually cares how our day is going and whether we're excited about the new store. When he met me he said that even though he has to remember over 10,000 different names of all of the baristas in his region, he would commit to remembering mine. Right....and who cares how many names he has to remember anyway? He also drove a BMW that was just a little nicer than the one "district" drove which was just a little nicer than the mini-van our store manager drove (she's a mom). After a couple of encounters with "Region" I found myself avoiding him too. This time not out of fear of push-ups. Mostly just cause I wanted to sit alone in my corner and set up my display case of crazy expensive holiday mugs and promotional espresso machines and not have to fake the enthusiasm that seems to be an unwritten job requirement of working for the man. (Actually it's written. We call it "Legendary Service"). There were rumors of an even higher-up coming but he/she never surfaced. Probably in the next week or so he/she will enter with rays of bright light beaming from all orifices and doves circling overhead. I can only hope that I'm not working that shift.
Anyways, it all falls into place. The whole pecking order of importance. You can fight it and debate whether our society places value in the wrong things and whether or not the attributes necessary to rise to the top in corporate America are actually important and eternal attributes, or you can laugh it off. Which is what I'm choosing to do today.
Today I worked a 12 hour shift at Starbucks setting up the new store. It's apparently going to be the flagship (and biggest) store for the state of Colorado pulling in around $75,000 dollars a week for the company so I guess it's a pretty big deal. It was funny to watch everything unfold. Early this morning our district manager came in and everyone got really stressed because the old store looked like a mess and we were still serving coffee. Then we closed up shop and moved to set up the new store and rumors of the regional manager began to circulate. Some people called him "Mr. Jones" while others just called him by his position. "Region is coming soon. Get busy. Make yourself useful. Wipe down that display case." When he finally came he fit the perfect model of corporate management. Overly enthusiastic and trying way to hard to make us lowly baristas think that he actually cares how our day is going and whether we're excited about the new store. When he met me he said that even though he has to remember over 10,000 different names of all of the baristas in his region, he would commit to remembering mine. Right....and who cares how many names he has to remember anyway? He also drove a BMW that was just a little nicer than the one "district" drove which was just a little nicer than the mini-van our store manager drove (she's a mom). After a couple of encounters with "Region" I found myself avoiding him too. This time not out of fear of push-ups. Mostly just cause I wanted to sit alone in my corner and set up my display case of crazy expensive holiday mugs and promotional espresso machines and not have to fake the enthusiasm that seems to be an unwritten job requirement of working for the man. (Actually it's written. We call it "Legendary Service"). There were rumors of an even higher-up coming but he/she never surfaced. Probably in the next week or so he/she will enter with rays of bright light beaming from all orifices and doves circling overhead. I can only hope that I'm not working that shift.
Anyways, it all falls into place. The whole pecking order of importance. You can fight it and debate whether our society places value in the wrong things and whether or not the attributes necessary to rise to the top in corporate America are actually important and eternal attributes, or you can laugh it off. Which is what I'm choosing to do today.
2 Comments:
I just came up with a random idea to help the national debt. We could sell titles to civilians and it would be law that you had to salute people based on how much they made and paid for their title. Brilliant!
Regarding the Evil Starbuck$ Empire and the discussion of Mr “Region”, from my experience the higher up the corporate ladder you move you find two common traits: bigger egos and lower IQ. In a way it makes sense because if you are the head honcho of an organization you can’t have people that are smarter than you to close to the top, lest they overtake you. So you move the enthusiastic dummies up the ladder as a buffer from the truly intelligent people who are at the bottom doing the real work of the company/organization. Additionally, in corporate America, pay is directly inverse to your actual importance to the business. Think of what Starbucks would be like if all of the baristas didn’t show up to work for a month. Mass chaos would ensure in America because no one would be able to gain access to their coveted Caramel Frapachino in the morning. On the other hand, if all of the execs and regional managers didn’t show up for a month it wouldn’t be much of a problem. The only difference would be that the little baristas girl named Carly would be able to sit merrily in her corner stocking overpriced bags of coffee while humming the Star Spangled Banner and marveling at the amazing world of the free enterprise pecking order.
I probably wouldn't stock stuff if there was no Mr. "Region" to enforse the standards. I really don't feel the need to push useless and expensive merchandise off on people.
Funny thing: Our location gets busier and busier each day (we're talking around 70-130 customers going through the drive through per HALF hour, not including the lobby which has nearly the same numbers) and guess who was the handoff girl in the window today. Someone higher than Mr. "Region" happened to show up in the middle of the rush to observe the madness and made the mistake of asking me if there was any way he could help. I'm guessing this guy makes well more than the bottom end of 6 figures and "TAKE OUT THE TRASH!!!!" was my frantic reply. It was an insane day. He did take the trash out but I noticed he didn't come back to the drive through for the rest of the day.
I overheard my Mrs. "District" saying today that we're nearing the $20,000 dollar mark per day at our store, so if you find out a way to beat this machine, please let me in on it.
Post a Comment
<< Home